Pete’s Airlink Ltd
Terms & Conditions of Hire
- Acceptance of Booking
These Terms & Conditions apply to all bookings made with Pete’s Airlink Ltd.
A booking confirmation and these Terms & Conditions will be sent to the hirer. By accepting the
booking confirmation, the hirer acknowledges that the booking details are correct, they have read
and agreed to these Terms & Conditions, and they accept responsibility for all passengers travelling
under the booking. - Passenger Conduct
Animals: No animals are permitted to travel on our vehicles, except registered assistance dogs.
The driver reserves the right to exercise discretion in exceptional circumstances.
Alcohol: Alcohol must not be brought onto or consumed on any Pete’s Airlink Ltd vehicle unless
prior written permission has been granted. No alcohol is permitted on journeys to or from any
sporting event. The hirer shall be responsible for any fines, penalties, cleaning costs, repair costs,
legal expenses or other losses arising from any breach.
Smoking & Illegal Substances: Smoking (including vaping where prohibited) and the consumption
or possession of illegal substances are strictly prohibited. Any resulting fines, cleaning charges,
repair costs or losses shall be the responsibility of the hirer. - Driver Authority
The driver is responsible for the safety and conduct of passengers and may refuse travel to, or
remove, anyone whose behaviour is unsafe, abusive, intoxicated or in breach of these Terms &
Conditions or statutory regulations. Damage caused by passengers will be charged to the hirer. - Cancellation Policy
Cancellation by Hirer: If cancelled with less than 24 hours’ notice, Pete’s Airlink Ltd reserves the
right to retain any payments made.
Cancellation by Pete’s Airlink Ltd: If we cancel your booking, you will receive a full refund. - Route & Journey Variations
Pete’s Airlink Ltd reserves the right to alter routes, pick-up times or journey schedules due to traffic,
road closures, diversions, weather or other operational circumstances beyond our control. - Drivers’ Hours
Our drivers operate in accordance with UK and EU drivers’ hours regulations. Statutory breaks may
be required during your journey. We will endeavour to minimise disruption wherever possible. - Delays
Whilst every effort is made to operate on schedule, delays caused by traffic, weather, road
incidents, breakdowns or other circumstances beyond our control cannot be guaranteed against.
We will endeavour to keep the hirer informed. - Lost Property
Lost property will be retained at our office for one month before being disposed of or donated.
Pete’s Airlink Ltd accepts no liability for loss of or damage to personal property. Luggage carried in
trailers is entirely at the hirer’s own risk. - Liability for Damage
The hirer accepts responsibility for any damage, excessive cleaning or repair costs caused by
passengers and agrees to reimburse Pete’s Airlink Ltd for all associated costs. - Third-Party Operators
Pete’s Airlink Ltd does not subcontract bookings to third-party operators. - Complaints Procedure
Telephone: 02392 230250
Email: info@petesairlink.co.uk
Complaints should be submitted in writing within 14 days where they cannot be resolved
immediately. Pete’s Airlink Ltd reserves the right not to engage with complaints first published on
social media before the formal complaints procedure has been followed. - General
Pete’s Airlink Ltd reserves the right to amend these Terms & Conditions at any time. The version
supplied with your booking confirmation shall apply to your booking.
Petes Airlink 